Management by compass: the annual cycle, the X-matrix, a logic audit
Hoshin means “compass” in Japanese, and Kanri means “management.” The system exists so that everyone’s effort, from the plant manager to the operator, points toward one goal. Click a step to see what really happens in it.
The matrix is already filled in. Your task is to run an audit of its logic: find the elements that have no link to the rest. Click any item to check it.
Hoshin Kanri failures are almost never caused by the methodology itself. They are always the result of implementation mistakes. Identify which failure scenario you’re looking at.
The methodology grew out of postwar Japan’s Total Quality Management movement, synthesized by Kaoru Ishikawa and Shigeru Mizuno from the ideas of Deming and Juran. A common belief is that it’s a Japanese version of Drucker’s “management by objectives” — that’s wrong: MBO became a separate system focused on individual goals, while Hoshin was built from the start as a tool for company-wide alignment.
Bridgestone became the practical pioneer in the mid-1960s. Toyota developed the system most thoroughly: a 1962 audit showed that line managers didn’t understand the strategy and coordination between departments was almost nonexistent — so in January 1963 the company put its “company Hoshin” in writing for the first time. The Deming Prize followed in 1965.
In 1979 the Kan-Pro program led by Masao Nemoto required more than two thousand managers to write their own Hoshin plans on an A3 sheet, reviewed every six months. At the same time the focus shifted for good from finding someone to blame to root cause analysis — and Hoshin became a system for developing people, not just for planning.